Are you starting a new business and need to hire employees? No Problem!
Do you need to fill a customer order? No Problem!
Perhaps source out the right technology? No Problem!
How many times have you asked a question of a business, inquiring if something could be done and the response you received was “No Problem?”
Whether you are asking a waitress for a beverage, a retail clerk for help with a product or a technical support representative to solve your IT dilemma, “No Problem” is a phrase that should be eliminated from business vocabulary.
Take a closer look at the phrase and notice that it is comprised of two negative words, No and Problem. And that is a problem. Mindset experts will tell you that we integrate the words we hear, and although this phrase is commonplace, it tells us that something that should be a positive response actually has negative undertones.
No Problem? I would hope as the customer, that it is NOT a problem. I never imagined it would be. Why would you even suggest that? Any student of positive thinking, (often referred to as The Law of Attraction), believes that what you think is what you attract, and would argue that No Problem attracts, well, problems.
Try this exercise. Visualize saying “Thank You” to someone for a service and hearing them say “No Problem.” Now visualize the same person responding to your appreciating them by saying “My Pleasure.” Doesn’t that feel better? Say the words yourself. Don’t you feel a little more joyful expressing a higher positive response?
Our customers can sense attitudes in business. Organizations with a positive mindset attract and keep far more customers than those that believe in helping themselves before helping others. Connecting with your customers, establishing a friendly atmosphere and creating relationships are the key to successful business endeavors.
The Ritz Carlton Hotel chain requires its employees to say “My pleasure” in response to customer requests. Their culture strongly affirms that they are in business to WOW the customers.
I have had employees tell me they feel uncomfortable using the words, ‘My Pleasure.’ One said it sounded cheesy to her. I challenged her to find other phrases, that were positive, encouraging and put the customer first. She came up with several acceptable phrases, including, “Of course” – “I would be happy to” – “Absolutely” and “You’re welcome” to be used when appropriate.
Without our customers, we wouldn’t have a business. How well we serve them determines if they will come back. Therefore, we need to create a culture of loyal customers that will return again and again.How we treat our customers and our employees matter. It should never be ‘No Problem’ to get something done.
Instead, let the customer know you appreciate their business and you don’t take it for granted.
Because there really are No Problems – Only Situations and Opportunities!
Originally published Pakwired.com
Photo:Flicker / Ulrich Massier